What do I do if my order hasn’t arrived in your estimated timescale?
If you can have a little more patience for another 5 business days and if they haven’t arrived by then, please email or call us.
What days do you post orders?
Australia Post picks up our letters & parcels Monday to Friday, excluding public holidays.
If I’m not home what will happen to my order?
For most Label orders, these will be sent in a small envelope that will fit into most mail boxes.
If you’ve placed an order for a large amount of Labels, Wall Art or
Wheelie Bin Labels, then you may have received a card in your letterbox
if you weren’t home. Your postman should leave you a card and take it back to your local post office, where you can collect it.
My order has items missing. What do I do?
If you think that there is something missing from your order please contact us directly within 2 days of receiving your order.
Can I get Labels printed urgently?
Yes, pick FAST TRACK (cost $8.50) & if you live in a next day Express Post area you should receive it within 1-3 working days after placing your order.
Unfortunately for WA postcodes outside 6000-6005 & 6800-6899 there will be a considerably longer delivery time, even if you choose Fast Track.
How long will standard delivery take?
The following times are approximate and delivery times may be faster or slower depending on the area:
• Sydney, Brisbane, Canberra, Melbourne and Adelaide Metro areas: 2 - 6 Business Days
• Other Capital & NSW, QLD, VIC and SA Regional areas: 3 - 10 Business Days
• Perth, Regional WA, NT, Remote TAS & QLD areas: 5 - 15 Business Days
Business Days are Monday to Friday. Public holidays do not count as a business day. Please also note that some rural destinations may take longer than the time specified here.
How can I get FREE delivery?
When you spend over $30 on labels (or over $60 on wall art & bags) you'll get FREE standard delivery!
If you don't qualify for free delivery, there will be a small flat fee instead...see the rates above.