Bright Star Kids are so sure you’ll love our products that we’re offering a 100% satisfaction guarantee.

So how does it work?

We know that sometimes shopping online can be difficult when you can’t actually hold and touch the product. To make it easy for you to shop through our website, you can rest assured that if any product* doesn’t meet your requirements when you receive it, simply post it back unused within 30 days for a full refund or exchange. 

Does the guarantee cover personalised products?

We want to make sure that you are 100% happy with how your personalised products look. *If you are not happy with your personalised products and feel that they do not look like the images on our website, simply post them back within 30 days for a full refund or exchange. Please read more about "returning personalised products" below.

If a printing error was made by Bright Star Kids we will happily offer to reprint them at our cost or issue a refund if you prefer. If you made a typing error when ordering through our website or if you change your mind, unfortunately we will not be able to offer a refund or exchange. We offer a previewer and a list of the personalised details of every order in the shopping cart to help you double check that all names and details are entered correctly before you confirm your order.

If you ever experience any performance issues with our range of products, please contact us and we’ll be able to offer advice to help fix the problem.

Bright Star Kids are happy to offer a 100% satisfaction guarantee so you can shop with peace of mind. If you'd like to try before you buy see below:

Can I get a sample of your wall stickers before I buy? Yes, we'd love to send you out a FREE sample of our Wall Stickers so you can test them out on your kids bedrooms before you buy. Get in touch with your address and we'll send you a star sample of our wall stickers. Can I get a sample of your kids labels before I buy? Yes, we'd love to send you out a FREE sample of our kids labels so you can test them out on your kids belongings before you buy. Get in touch with your address and we'll send you samples of our kids labels. Can I get a sample of your wall letters before I buy? Yes, we'd love to send you out a FREE sample of our wall letters so you can test them out before you buy. Get in touch with your address and we'll send you a sample Wall Letter. If you want to see a specific style or colour, please let us know so we can send the right item out to you.

Details on how to make a return

Change of mind returns: If you need to return an unused non-personalised product that is still in it’s original packaging, simply pop it in the same packaging that it arrived in or similar to ensure that it arrives back safely to Bright Star Kids. Please see bottom of page for details on how to return them.

Sorry but we cannot accept change of mind returns on personalised products. Please read below for details on returning personalised products.

Returning personalised products: If you are not 100% satisfied with how your personalised products look and you feel that they do not live up to the product images as shown on our website, please contact us. We may ask you to take a photo and/or send back the product to our team. If the product has managed to slip through our high quality controls, we will immediately issue a refund or exchange.

Product performance issues: If you have experienced performance issues with any of Bright Star Kids products, please contact the friendly staff at Bright Star Kids. We will try our best to help sort out any issues you may have, so that you can go back to enjoying using your products.

If you continue to have issues, we may ask you to take a photo and/or send back the product to our team so that we can find out what has gone wrong. Once we receive the returned products our team will carry out extensive tests on them. If the products are deemed to be faulty, we will gladly reprint them or issue a refund.

How to send your order back:
If you need to send any item back to Bright Star Kids, we will need you to fill out a simple returns slip, which you can print off or rewrite.

Send your product along with a returns slip to:
Bright Star Kids, PO Box U155, Wollongong, NSW 2500

Once we receive your parcel we will issue a refund or exchange within 2-3 business days. If we cannot offer a refund or exchange we will email you to discuss what we can do for you.

Please contact us if you have any concerns or need further information.