International Delivery (outside Australia)

How much is postage?

We try to keep our postage costs as low as possible, so that’s why we offer a flat rate for all products. So even if you buy 20 different label kits in one order, you’ll still only get charged one low fee.

Postage of Stick-On & Iron-On Labels is a flat rate of $5AUD

Postage of Wall Graphics is a flat rate of $15AUD

How long does it take to send out my order?

We have a turn-around time of up to 2 working days. This means that from the moment you place your order to the time that we pop it in the post, the maximum time that you'll have to wait is 2 working days.

Please note that if you choose a payment option other than a credit card, then your order will only be processed once payment has cleared.

How long will it take to arrive once it’s been sent?

Although most people find that they receive their products really quickly, sometimes the postal system can be held up depending on your country's postal system.

We recommend the following time line of 5 - 15 working days for your order to arrive.

Please remember that a public holiday doesn't count as a working day and that some rural destinations may take longer than the time specified here.

What do I do if my order hasn’t arrived in your estimated timescale?

If you can have a little more patience for another 5 working days and if they haven’t arrived by then, please let us know and we’ll sort it out for you. Don’t worry we’ll do everything we can to ensure you get your order on time. Please note, if you’ve placed an order for Wheelie Bin Labels or Wall Graphics, then you may have received a card in your letterbox if you weren’t home. It’s a good idea to check with your local post office before contacting us.

What days to you post orders?

We post orders from Monday to Friday, excluding public holidays.

If I’m not home what will happen to my order?

If you’ve ordered labels, these will most likely be put in your letterbox. If you’ve ordered Wheelie Bin Labels or Wall Graphics, these come in a larger package that won’t fit in your letterbox. Your postman should leave you a card and take it back to your local post office, where you can collect it.

My order has items missing. What do I do?

When you receive your goods, especially the Wall Graphics, which come in a large A3 sized protective envelope, please make sure that the protective seal is not broken. If it is, please do not accept the goods and return it to your local post or mail office. We cannot accept responsibility if there are any missing items. If you think that we’ve just forgotten to include some of your order please contact us directly.

Please note: As you are purchasing goods from Australia be aware that you may be required to pay import taxes or duty, specific to your country, on delivery.