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Loyalty Points & Gift Vouchers FAQ's

 

Get rewarded every time you shop, write a review or refer your friends!

Simply make an account with Bright Star Kids & you'll automatically earn points every time you shop. You'll also earn 100 points when you review a product or 200 bonus points when you refer a friend (equivalent to $40 worth of shopping)! Find out more below.

How to Earn & Use Your BSK Loyalty Points

How many points do I get and how can I redeem them? You'll earn points when you shop, review & refer. You'll need to get a minimum of 500 points to redeem, which you'll be able to earn in no time. Check out the chart below for a breakdown of points in the different currencies:


  How can I refer my friends? It's easy. Simply log into your account and click on the Refer My Friends button (like the image on the left).

Type in your friends emails and let them know about how they can get 200 loyalty points when they make their first purchase.

You'll be able to see all the friends you've emailed in the View My Referrals sections.

Once your friend has made their first purchase you'll receive 200 points!
 
How can I review products?
It's easy! Once you're logged into your account, simply visit the product that you'd like to review and click the Review Product button.

To make sure your review gets published, try to make your review useful and informative. You can talk about the product, our customer service or anything else related to your order that you liked (or didn't like). You can leave your name or remain anonymous if you prefer.

All published reviews receive 100 points instantly! You can review up to 5 products per month.
Will my points expire? No, your BSK points will never expire so you can use them whenever you like.

Where do I see how many points I have? In your My Account section you'll see how many points you've collected on the right hand side. Click on the View My Points Activity link to see how you've earned your points.

I didn't get points added to my account. What happened? If you didn't automatically receive points for a purchase, please get in touch and we'll try out best to help. Always make sure to log into only one account at all times so that you can build up your points.

How do I redeem my Loyalty Points? When you go to the final payment page of the Checkout, simply choose the amount of points you'd like to deduct from your point balance. This will be taken off your cash balance.



How to Use a Gift Voucher

Bright Star Kids Gift Vouchers are great to use as last minute presents or for people who already have everything.

What Gift Voucher amounts can I choose from? You can choose how much you'd like to spend on your Gift Vouchers, from $10 up to $100.

Can I only buy Gift Vouchers using my credit card? Yes, this is the only way that you can buy Gift Vouchers instantly. If you don't have a credit card, you can get in touch with Bright Star Kids and we can put through a manual order for a gift voucher, which you can then pay by PayPal, bank transfer, money order or cheque (the last three are only available in Australia).

How long will it take to get a Gift Voucher sent out to the recipient? Once you buy using your credit card, a Gift Voucher will be automatically sent to you or the recipient by email. A Gift Voucher in a PDF will be attached in the email with all the details, making it a perfect last minute present.

When do Gift Vouchers expire? Your Gift Vouchers will expire one year after they were bought.

If I don't use a Gift Voucher up in one go, will I get another gift voucher for the remaining credit? If you've got a $50 Gift Voucher and you only buy $35 worth of products, there will be $15 left on the Gift Voucher that you can use at a later date. You won't get another gift voucher, instead you simply key in the same code and the system will recognise that there is credit left.

If I lose my Gift Voucher, can I get the code again? As long as you've got the original order or the date when it was purchased, we should be able to track down your gift voucher code. Get in touch to find out more.