100% Happiness Guaranteed

We want you to be 100% happy with each and every product that you receive from Bright Star Kids! We take great pride in producing custom-made products, especially for you, that look beautiful and will stand the test of time.

If something’s not quite right when your order arrives, please get in touch within 30 days of delivery, and we’ll do our best to help.

For refunds or reprints, we may ask for a clear photo, and in some cases, we may request the product to be returned. If a return is needed due to a confirmed fault, we’ll provide a prepaid return label at no cost to you. Since our products are personalised and printed just for you, we’re unfortunately unable to accept change-of-mind returns. This policy also doesn’t apply to general wear and tear, ageing, or damage from regular use over time.

If your return isn’t due to a product fault, our friendly team is still happy to assist. In these cases, a small return shipping fee may apply ($7.95) just to help cover postage. Please contact our customer service team, they're happy to help.

Try Before You Buy

Get a sample of our products sent to you for free so you can try before you buy! Don’t forget to tell us your mailing address & what samples you'd like (options include Stick On Labels, Iron On Labels & Wall Stickers).

If you'd like to see a particular design or colour please let us know and we'll do our best to get it out to you. Unfortunately, you can't get personalised samples with your child's name printed.