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Shipping Information

Please Note: Here at Bright Star Kids we’re continuing to produce our orders super fast. That being said, you may experience some postage delays as a result of Australia Posts new necessary health measures that protect their staff & employees. If your postage takes slightly longer than usual, we thank you for your understanding & we look forward to continuing to create amazing products for you & your family.

Free Shipping Over $60.
 Applies to standard shipping within Australia only.

Made For You In 2-5 business days*

StandardPriority Express
Package TypeShipping Rates
Envelope $3.50 $10
eParcel $6.95 $12
Delivery destinationShipping Times**
Wollongong & Sydney: 2-5 Days 1-3 Days
Brisbane, Canberra, Melbourne & Adelaide Metro Areas: 3-8 Days 2-4 Days
Other Capital & NSW, QLD, VIC and SA Regional areas: 4-10 Days up to 5 Days
Perth, Regional WA, NT, Remote TAS & QLD areas: 7-15 Days up to 7 Days

*Shipping times are extra to our production time, see above for details.

Express Postage applies to delivery only and does not speed up production time. Standard production time applies to all orders.

Next Day Express Shipping is only available in the Next Day Australia Post Network (most cities around Australia, excluding Perth).

**Please Note: Estimated shipping days are based on business days, excluding public holidays. Some delays may occur.

 

Common Shipping Questions

How long will it take to print my order?

Made For You In 2-5 business days*

Please see our video below for more details about how your label order is produced.

Can I get Express Shipping in Perth?
Unfortunately for our Perth & WA customers with postcodes outside 6000-6005 & 6800-6899, there will be a longer than normal delivery time, even if you choose Express Shipping, which is an issue to do with Australia Post's delivery network.

What if I have entered the wrong delivery address?
If you entered an incorrect delivery address, please get in touch with our customer service team as soon as possible. We will do our very best to fix it up before your order is dispatched.

Unfortunately, if your order has already been dispatched it may be too late. However, if your order is returned to us, we will happily redeliver it to your correct address. Depending on your location additional delivery fees may apply.

What do I do if my order hasn’t arrived in your estimated timescale?
If you can have a little more patience for another 5 business days and if they haven’t arrived by then, please email or call us.

If your order has tracking and you are concerned about any status updates (such as a delay, or a delivery that you haven't received), please contact Australia Post on 13 76 78 or on their website here and they may be able to provide more information on your delivery.

If, after doing this, you have any trouble receiving your parcel please let us know and we'd be happy to help!

What days do you post orders?
Australia Post picks up our letters & parcels Monday to Friday, excluding public holidays.

If I’m not home what will happen to my order?
For most Label orders, these will be sent in a small envelope that will fit into most mail boxes.

If you’ve placed an order for larger items, such as School Bags or Wall Art, and you weren't home when the courier tried to deliver it, then you should find a calling card in your letterbox, which will let you know where you can collect it from. If you requested to have your order left at your home without a signature being required (sometimes known as Safe Drop), unfortunately, we can not guarantee the delivery of your order as you've specified that it was safe to leave unattended.

Do you ship outside of Australia? 
Yes we send to most destinations around the world. If you are from the US, Singapore, UK or Europe we have dedicated stores for these currencies, so please change the currency icon at the top of the screen to switch to one of these stores.

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